ORDER PROCESS & SHIPMENT TIMING
Orders placed online will be confirmed at time of purchase.
In-stock items will ship within 2-3 business days. If your order contains custom upholstery, please allow 6-8 weeks for production and 10-15 days for shipping. If an item is on backorder, you will be notified immediately, along with expected ship date. Items ordered together may not arrive together.
JAMES by Jimmy DeLaurentis will not be held liable for late shipment as a result of strike, fire, natural disaster, government intervention, customs hold or any other cause beyond our control. JAMES by Jimmy DeLaurentis is not responsible for late delivery due to delays in receipt of customer’s own material (“COM”).
PAYMENT METHOD / TERMS / TAXES
We accept American Express, Visa and MasterCard online. Customers are responsible for all sales or related taxes.
All upholstery orders are made-to-order and begin production immediately upon order placement. As a result, the item(s) cannot be cancelled, changed, returned or refunded at any time.
In addition to the wide selection of fabrics & leathers that we offer, you may also provide your own fabric (COM). Please allow 6-8 weeks for production from receipt of COM. Please contact us for further direction on special fabric requirements.
DELIVERY & SHIPPING
Smaller items are shipped via parcel service (UPS or FedEx Ground).
Furniture and large items are delivered via our preferred White Glove service. This includes delivery inside your home or business, where experienced delivery professionals will unpack, inspect, assemble and place your furniture in your room of choice as well as remove all packaging and debris. We ask that you closely inspect your item(s) before our delivery professionals leave your home.
It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairwells, hallways and elevators.
Any questions regarding shipping – or if you prefer to arrange your own freight service, please contact us.
If you receive a damaged item via UPS or FedEX, please contact us immediately by email or phone (833-546-6933). We will evaluate the damage to determine the best course of action. We will offer refund, repair or replacement of damaged item(s).
Freight-related damage must be documented at time of delivery on the Bill of Lading and reported immediately by email or phone (833-546-6933). In the event of any imperfection noted at the time of delivery, we will replace the item or schedule a furniture technician to repair the issue at no charge to you. Any damage not noted on the delivery receipt will be considered customer damage, and not warranted, therefore we cannot guarantee refund, repair or replacement.
We want you to love your purchase. If for any reason you don't, please contact us to return or exchange your item(s) within 30 days of the delivery date, with proof of purchase. Returns or exchanges are not accepted for custom upholstery and special-order merchandise. Other exclusions may apply. Contact us for details.
Your item will be inspected upon return, and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. We reserve the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our look books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.