Shipping policy

ORDER PROCESS & SHIPMENT TIMING 
Orders placed online will be confirmed at time of purchase.

In-stock items will ship within 2-3 business days.  If your order contains custom upholstery, please allow 6-8 weeks for production and 10-15 days for shipping. If an item is on backorder, you will be notified immediately, along with expected ship date. Items ordered together may not arrive together.

JAMES by Jimmy DeLaurentis will not be held liable for late shipment as a result of strike, fire, natural disaster, government intervention, customs hold or any other cause beyond our control. JAMES by Jimmy DeLaurentis is not responsible for late delivery due to delays in receipt of customer’s own material (“COM”).

DELIVERY & SHIPPING
Smaller items are shipped via parcel service (UPS or FedEx Ground). 

Furniture and large items are delivered via our preferred White Glove service. This includes delivery inside your home or business, where experienced delivery professionals will unpack, inspect, assemble and place your furniture in your room of choice as well as remove all packaging and debris.  We ask that you closely inspect your item(s) before our delivery professionals leave your home. 

It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairwells, hallways and elevators.

Any questions regarding shipping – or if you prefer to arrange your own freight service, please contact us.

DAMAGED MERCHANDISE
If you receive a damaged item via UPS or FedEX, please contact us immediately by email or phone (833-546-6933). We will evaluate the damage to determine the best course of action. We will offer refund, repair or replacement of damaged item(s). 

Freight-related damage must be documented at time of delivery on the Bill of Lading and reported immediately by email or phone (833-546-6933). In the event of any imperfection noted at the time of delivery, we will replace the item or schedule a furniture technician to repair the issue at no charge to you. Any damage not noted on the delivery receipt will be considered customer damage, and not warranted, therefore we cannot guarantee refund, repair or replacement.